Terms & Conditions

Hoop Tape Canada is a division of HollyNorth Production Supplies Ltd. (“HollyNorth”). HollyNorth maintains this site (the “Site”) for your personal information and communication. Please feel free to browse the Site. You may not, however, distribute, modify, frame, transmit, reuse, report, or use the contents of the Site, including the materials, data, text, images, video, or audio for public or commercial purposes without the prior written permission from HollyNorth.

  1. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the prior written permission of HollyNorth. HollyNorth neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Hoop Tape Canada.
  2. While HollyNorth uses reasonable efforts to include accurate and up-to-date information on the Site, HollyNorth makes no warranties or representations as to its accuracy. HollyNorth assumes no liability or responsibility for any errors or omissions in the content on the Site.
  3. Your use and browsing of the Site is at your risk. Neither HollyNorth, nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. HollyNorth also assumes no responsibility, and shall not be liable for any damage to or viruses that may infect your computer equipment or other property, or for any loss or corruption of data on account of your access to, use of, or browsing in the Site, or your downloading of any materials including data, text, images, video, or audio from the Site.
  4. Images and photos displayed on the Site are either the property of, or used with permission by HollyNorth. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
  5. The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are registered and unregistered Trademarks of HollyNorth and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of HollyNorth, or the third party owner, as applicable. Your misuse of the Trademarks displayed on the Site, or any other content on the Site is strictly prohibited. You also are advised that Hoop Tape Canada will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.
  6. HollyNorth has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.
  7. HollyNorth may at any time revise these Terms and Conditions by updating this posting without notice to you. Each time you visit this Site, you are bound by these Terms and Conditions, as they exist on the date of your visit. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms and Conditions to which you are bound.
  8. All prices are subject to change without notice.
  9. Backorders
    Occasionally, certain products may be out of stock at the time of your order. If a product is unavailable, we may place your order on backorder and ship it as soon as the item becomes available again. When you purchase a backordered product, you agree to the following terms:
    1. Notification of Backorder: If an item is backordered, we will notify you via email with an estimated shipping date. You will be given the option to either proceed with the backorder, modify your order, or cancel the backordered item(s).
    2. Backorder Shipping Time: Estimated backorder processing times may vary. You will be provided with an expected date for shipment, but please note this is an estimate and not a guarantee.
    3. Partial Shipments: In some cases, we may offer to ship available items in your order immediately, with the backordered item(s) being shipped separately once they become available. You would be charged separate shipping fees for partial shipments.
    4. Backorder Cancellation: You may cancel any backordered items when we contact you with the expected shipping date. After the item has shipped, the standard return policy will apply.
    5. Refunds: If you choose to cancel your backordered item, we will issue a full refund for the backordered item(s) if payment has already been processed. Refunds will be processed in the same manner as your original payment method.
    6. Product Substitutions: We reserve the right to offer substitute products of equal or higher value in case the backordered item becomes permanently unavailable. You will be notified before any substitution is made.

  10. Special Orders
    Special orders refer to items that are custom-made, specially sourced, or not regularly stocked in our inventory. These items will require additional processing time and may be subject to different return and cancellation policies.
      1. Payment: Full payment (or a deposit) is required at the time of placing a special order. Orders will not be processed until payment is received.
      2. Processing & Delivery: Estimated processing and delivery times for special orders vary depending on availability and supplier timelines. We will provide an estimated timeframe by email after receiving your order, but delays may occur beyond our control. We monitor progress and advise if any changes occur.
      3. Cancellations & Modifications:
        ◦ Special orders cannot be cancelled or modified once they have been confirmed by you.
        ◦ In cases where modification is possible, additional charges may apply.
      4. Returns & Refunds:
        ◦ Special orders are final sale and non-refundable, except in cases of manufacturing defects or errors on our part.
        ◦ If a special order is defective or incorrect, customers must notify us within 5 days of delivery to arrange for a resolution.
      5. Liability: We are not responsible for delays caused by suppliers, manufacturers, or shipping carriers. Any estimated delivery dates are provided as a guideline only.

  11. Shipping
    Once we receive your order, we will calculate your shipping and send you a shipping quote for your pre-paid purchase. If you approve the shipping charges, we will issue a PayPal request for the remaining amount.

    1. Shipping Options: We ship coast to coast and all over the world. Our options range to meet your needs, with everything from Freight Shipping to Overnight to Standard. We select from UPS, FedEx, Purolator, Canada Post and other methods to meet your schedule and budget.
    2. Processing: If shipping charges are not approved within 7 days, we will refund and cancel the order.